Refund Policy

We hope you love your LAURA jewelry. If your order arrives damaged, defective, or incorrect, please contact us and we will be happy to assist you.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please email us at customerlaura77@gmail.com within 7 calendar days of delivery.

Please include:

          Your order number

          A brief description of the issue

• Clear photos or videos of the item

• Photos of the original packaging and shipping label

Please keep the item and all original packaging while your request is being reviewed.

Review and Resolution

Once we receive your request, our team will review the information provided.

If the issue is confirmed, we may offer one of the following:

• A replacement of the same item

• An exchange for another item of equal value

• A full or partial refund to the original payment method

Please do not return the item before contacting us and receiving return instructions.

If a return is required, LAURA will provide the return instructions and cover reasonable return shipping costs.

Refund Processing

Once an approved return has been received and inspected, the refund will be issued to the original payment method.

Please allow approximately 5–10 business days for your bank, credit card company, or payment provider to process the refund.

Contact Us

For assistance, please contact:

Email: customerlaura77@gmail.com
Brand: LAURA